Privacy Policy
How we collect, use, and protect your information.
Effective date: September 18, 2026
Outbounds Auto Transport LLC ("Outbounds Auto Transport", "we", "us", or "our") is a licensed auto transport broker. This Privacy Policy explains what personal information we collect when you request a quote or book a shipment through our website or by phone, how we use it, and the choices you have.
The short version: we collect your contact and shipment details so we can quote, book, and deliver your vehicle, and so we can reach you about that work. We do not sell your information, we do not share it with third parties for their own marketing, and we do not use it for mass marketing campaigns.
Information we collect
We collect only the information needed to provide our service:
- •Contact details: your name, email address, and phone number.
- •Shipment details: pickup and delivery addresses, the names and phone numbers of the pickup and delivery contacts, requested dates, vehicle year, make, model, and condition, transport type, and any special instructions you give us.
- •Payment details: payments are handled by our payment processor. We receive a confirmation of the payment and a transaction reference. We never see or store your full card number.
- •Signed documents: when you sign a payment authorization or shipment document electronically, we keep a copy of the signed document.
- •Basic website usage: like most websites, we use standard analytics cookies to understand how visitors use the site, such as pages viewed, general location, and device type. This usage data is not linked to your quote or contact details.
You may also give us information when you call, text, or email us. We keep notes of those conversations so we can follow up on your shipment.
How we use your information
We use your information to:
- •Prepare and send you a quote.
- •Contact you by phone, text message, or email about your quote, booking, pickup, and delivery.
- •Coordinate pickup and delivery with the motor carrier assigned to your shipment.
- •Process your payment and send receipts and documents.
- •Provide customer support and respond to your questions.
- •Keep the records we are required to keep as a licensed transportation broker.
What we do not do
- •We do not sell, rent, or trade your personal information.
- •We do not share your information with third parties for their own marketing or advertising.
- •We do not add you to mass marketing or newsletter lists. Our messages are about your quote and shipment only.
- •We do not share your phone number or text messaging consent with anyone for marketing purposes.
Who we share information with
We share your information only when it is necessary to complete your shipment or when the law requires it:
- •The motor carrier assigned to your shipment. The carrier needs the pickup and delivery addresses, contact names, and phone numbers to collect and deliver your vehicle.
- •Service providers working on our behalf. We use a small number of vendors for payment processing, electronic signatures, email and text message delivery, and website hosting. They may process your information only to provide those services to us and may not use it for anything else.
- •Legal requirements. We may disclose information when required by law, regulation, or legal process, or to protect our rights, our customers, or the safety of others.
Text messages and phone calls
When you provide your phone number, we may call or text you about your quote and shipment. Message frequency varies with the status of your shipment, and message and data rates may apply. You can stop receiving text messages at any time by replying STOP, and you can ask us to stop calling by telling us during a call or by emailing go@outbounds.at.
Text messaging opt-in data and consent are not shared with any third parties.
How long we keep your information
We keep quote and shipment records for as long as needed to provide our service, honor and follow up on your quote, resolve any questions or disputes, and meet our record-keeping obligations under federal transportation regulations. You can ask us to delete your details at any time, subject to the records we must keep by law.
How we protect your information
Your information is encrypted in transit, stored on access-controlled systems, and available only to team members who need it to handle your shipment. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your choices
You can ask us at any time to:
- •See the personal information we hold about you.
- •Correct information that is inaccurate.
- •Delete your information, subject to records we must keep by law.
- •Stop contacting you by text message or phone.
To make a request, email go@outbounds.at or call 1-855-503-0008. We will respond within a reasonable time.
Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact us
- •Outbounds Auto Transport LLC
- •333 S Glebe Rd, Arlington, VA 22204
- •Email: go@outbounds.at
- •Phone: 1-855-503-0008